FAQs

1. How do I order a logo package?

Once you have filled out the brief order form, you just make your payment to begin the process. Our 100% money back guarantee means we revise until you are happy.

2. What is the standard cost of a logo design package?

Each business has its own unique needs. However, with our packages beginning at under $60, you can rest assured that you are getting the most for your money.

3. Are there any hidden charges?

You never have to worry about hidden fees or charges. We are up front about cost, and our services come with unlimited free revisions and a satisfaction guarantee.

4. Will I be updated on the process of my order?

Not only can we keep you updated, we even assign you your own personal project manager. Constant communication with a dedicated specialist can improve outcomes and keep you worry-free.

5. When Can I expect my completed order?

For most initial, type, iconic, symbolic, mascot, and badge packages, you can expect to have the results of our development process within three days of making payment. Illustrative and graphic packages are generally ready within five days, though complexity can result in longer turnaround times for any category.

6. How many revisions am I entitled to?

Most of our packages come with unlimited revisions. Initial and Type based have a maximum revision count of 10, though you can purchase 10 more if necessary. When we design a graphic for you, we want to ensure that you are entirely satisfied with the finished product.

7. What if I am not satisfied with the final work?

With our unlimited revisions policy, this has never actually happened. If you are not happy with the final product, we will gladly refund you 100% of what you paid, and you can read about the specifics of the refund policy for more details.

8. If I have my own idea, can it be used?

We are great at communication, especially with our own clients, and welcome any ideas or insights that might improve your final design. We will always make use of your input.

9. Is it possible to get my graphic modified?

We excel at bringing projects to completion, whether they include our own artwork or others. Let us know what you want, and we can provide talent to match your vision.

10. Will my personal and credit card info be safe?

Bank-level payment security is part of our satisfaction guarantee. We use the most current software and hardware solutions to guarantee safety from data leaks, hacking, and overcharging.

11. Do you provide different sizes?

In graphic design, there is no one-size-fits-all. Years of experience taught us that each client has unique requirements, and we do everything possible to give you a truly custom graphic.

12. What type of file formats do you provide?

We use the most cutting edge graphic design applications. Common outputs include JPG, EPS, TIF, AI, and PSD, but if you have special requirements, we can meet them.

13. Who owns the copyright of the finished product?

Your final payment serves as your half of a full rights contract. Rights for use and modification transfer from us to you.

14. Is there any after completion or additional support I can expect?

Just because we are done with the creative process does not mean you are forgotten. We provide a wide range of additional services including printing and data backups.

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